Responsible Gambling at King Johnnie Casino
At King Johnnie Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
King Johnnie Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and international best practices. We take our duty of care seriously and actively work to prevent problem gambling by providing our players with the resources, tools, and information they need to gamble responsibly.
We are dedicated to:
- Preventing underage gambling
- Providing transparent information about odds and game mechanics
- Offering self-exclusion and account limitation tools
- Training our support staff to identify and assist players showing signs of problem gambling
- Partnering with recognised Australian support organisations
Is Gambling Right for You?
Before you play, ask yourself the following questions honestly:
- Do you gamble with money you cannot afford to lose?
- Do you chase losses by continuing to play after losing?
- Has gambling affected your relationships, work, or finances?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Do you hide your gambling activity from family or friends?
- Do you borrow money or sell possessions to fund gambling?
If you answered yes to any of these questions, we strongly encourage you to use the tools available on this page and to reach out to a professional support service.
Responsible Gambling Tools
King Johnnie Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and your session will end automatically once the limit is reached.
Reality Checks
Enable regular pop-up reminders that show you how long you have been playing and how much you have wagered during your current session. These reminders help you stay aware of your activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in to your account or place any bets.
Self-Exclusion
If you believe your gambling has become a problem, you can request a self-exclusion from King Johnnie Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be permitted to create a new account.
To request self-exclusion, please contact our responsible gambling team directly:
- Email: [email protected]
- Live Chat: Available 24/7 via our website
We also encourage players to register with Gamban, a software tool that blocks access to all gambling websites and apps across your devices.
Underage Gambling Prevention
King Johnnie Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a player is under 18, their account will be suspended immediately pending verification.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. Trusted tools include:
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. Common signs of problem gambling include:
- Spending more time or money on gambling than intended
- Feeling the need to gamble with increasing amounts of money to get the same excitement
- Repeated unsuccessful efforts to cut back or stop gambling
- Neglecting work, family, or social obligations due to gambling
- Gambling to relieve stress, anxiety, or depression
- Lying to family members or others about the extent of gambling
- Relying on others to provide money to relieve financial difficulties caused by gambling
Support Organisations in Australia
If you or someone you know is struggling with problem gambling, free and confidential help is available across Australia. We encourage you to reach out to any of the following organisations:
Gambling Help Online
Gambling Help Online provides free, confidential support 24 hours a day, 7 days a week for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, available 24/7)
Lifeline Australia
Lifeline provides crisis support and suicide prevention services. If gambling is affecting your mental health, Lifeline counsellors are available around the clock.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (available 24/7)
Beyond Blue
Beyond Blue offers support for anxiety, depression, and other mental health issues that may be connected to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (available 24/7)
National Debt Helpline
If gambling has led to financial difficulties, the National Debt Helpline provides free financial counselling services.
- Website: www.ndh.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Relationships Australia
Relationships Australia offers counselling and support for individuals and families affected by problem gambling.
- Website: www.relationships.org.au
- Phone: 1300 364 277
Tips for Gambling Responsibly
Responsible gambling starts with making informed choices. Here are some practical tips to help you keep gambling fun and under control:
- Set a strict budget before you start playing and never exceed it
- Only gamble with money you can afford to lose — never use rent, bill, or grocery money
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not play for extended periods
- Never chase your losses — accept that losing is part of the game
- Do not gamble when you are feeling stressed, depressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to
